Informativa sulle spedizioni
Shipping & Returns Policy
At OneCollector, we want to ensure a smooth and transparent shopping experience for all our customers. This Shipping & Returns Policy complies with current European consumer protection regulations, including the EU Consumer Rights Directive (2011/83/EU).
Shipping Policy
Processing Times
Orders are typically processed within 1–3 business days after payment confirmation. During periods of high demand, processing times may be slightly extended.
You will receive a confirmation email once your order has been shipped.
Shipping Times
Estimated delivery times:
- United Kingdom: 2–5 business days
- European Union: 4–10 business days
- International Shipping: 7–20 business days
Delivery times are estimates only and may vary depending on customs procedures, courier delays, weather conditions, or other circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
Any customs duties, import taxes, or local charges applicable outside the United Kingdom or European Union are the responsibility of the customer.
Tracking Information
Where available, tracking details will be provided via email once your order has been dispatched.
Lost or Delayed Shipments
OneCollector is not responsible for delays caused by shipping carriers or customs authorities. However, if your order appears lost or significantly delayed, please contact us and we will do our best to assist you.
Returns & Refunds Policy
30-Day Return Policy
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must:
- be unused and in the same condition received;
- include original tags and packaging;
- be accompanied by proof of purchase.
To start a return, contact us at:
onecollectorassistenza@gmail.com
Returns must be sent to:
OneCollector
39 Windsor End
HP9 2JN
United Kingdom
Returns sent without prior authorization may not be accepted.
European Union 14-Day Right of Withdrawal
If you are located in the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, without providing any reason, in accordance with EU consumer protection laws.
To exercise your right of withdrawal, you must notify us within the 14-day period by email.
Returned products must be:
- in their original condition;
- unused and undamaged;
- returned with original packaging where possible.
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery at:
onecollectorassistenza@gmail.com
Please include:
- your order number;
- a description of the issue;
- clear photos of the item and packaging.
If the issue is confirmed, we will offer a replacement, refund, or appropriate solution in accordance with applicable consumer laws.
Non-Returnable Items
The following items cannot be returned:
- personalized or custom-made products;
- gift cards;
- sale or clearance items;
- products damaged through misuse or improper handling.
Custom or personalized items are exempt from the EU 14-day withdrawal right under Article 16(c) of Directive 2011/83/EU.
Refunds
Once your return has been received and inspected, we will notify you regarding approval of your refund.
Approved refunds will be processed to the original payment method within 10 business days. Your bank or payment provider may require additional processing time.
If more than 15 business days have passed since your refund was approved, please contact us at:
onecollectorassistenza@gmail.com
Contact Information
OneCollector
39 Windsor End
HP9 2JN
United Kingdom